Technical support

Monday - Friday 9.00 - 18.00 (CET)
+421 244681417
RMA@srs-group.com

When contacting us regarding a technical issue, please be ready to provide the following:

  • Your name and the name of the company
  • Type and the serial number of the product (from a label on the product)
  • A picture or a short video demonstrating the issue (if possible) 

FAQ



I'm trying to dim a dimmer channel, but it gets stuck on 50% and I'm unable to dim it to zero.

There is probably (a 90% chance) a problem with MOC3051 device used as a optical isolation and driver of triac. Since 2013, we have received a number of service calls, when Farchild made semiconductor failure for unknown reason. The replacement of MOC3051 sorts out the problem. Most of the SRS Group dimmers have already precise sockets installed inside so the replacement is easy. However, on some models you still need to de-solder the DIP8 and replace it by a new one. Due to the RM in between of device's legs, you're unable to use a precise socket.

In case of this problem, please contact us for the spare part.

Related image

What is right setup for my "piano type" DIP switch?

SRS Group marks "0" as OFF position, that is usually located on the bottom side of the DIP switch.

To activate the switch, move the lever to the upper position according to the numbers located on the device rather than numbers on the DIP switch. 

See the picture below as an example of correct DMX start address setting for #1.


What is the difference between French Schuko and (German) Schuko?

French Schuko is used in Slovakia, Czech Republic, Poland, Belgium and France and contains one grounding point in the upper part of the connector.

German Schuko or Schuko is mostly used in most of Europe except Slovakia, Czech Republic, Poland, Belgium and France and contains grounding from top and bottom side. 

life-time warranty 5-year warranty 2-year warranty

Find out about your product warranty



Report an issue

Your product has a life-time warranty :) 

Please send an email to RMA@srs-group.com and after verification please ship product to us or ask for spare parts.
Your product falls under the 5-year warranty period.

Please send an email to RMA@srs-group.com and after verification please ship product to us or ask for spare parts.
Your product falls under the 2-year warranty period. 

Please send an email to RMA@srs-group.com and after verification please ship product to us or ask for spare parts.
Sorry, your product is no longer valid for a warranty repair. 

Please contact us at RMA@srs-group.com to assist you with the repair.
support-warranty-text-nan-translation-not-found
Inserted serial number is invalid.
Please contact our technical support at RMA@srs-group.com regarding warranty.