Technical support

Monday - Friday 9.00 - 18.00 (CET)
+421 244681417
RMA@srs-group.com

When contacting us regarding a technical issue, please be ready to provide the following:

  • Your name and the name of the company
  • Type and the serial number of the product (from a label on the product)
  • A picture or a short video demonstrating the issue (if possible) 

FAQ



What cables are needed to link SRS Group controllers

We're using various link systems.

1. MCP and MCBC controllers are working with 4pin XLR connectors. All 4 cores need be used.

2. GMC, GMD, AHD controllers are working with 5pin XLR connectors. Only 1-3 cores are needed as is RS485 link, the pin 4+5 are used as DC power source for Cable remotes.

3. WMC controllers are working wiht 3pin XLR connectors. Only 1-3 cores are needed as is RS485 link.

What is APA, BPA and MPA as description of product

These three letters says how we handle wrong phase align on hoist controller power in:

  • MPA: manual phase align - unit works even with wrong phase align - client can adjust align by twisting pins in input plug = output can be 123 or 132 as client decide
  • BPA: manual phase align with blocked function when phases are not aligned good - client MUST align phases by twisting pins in input plug = output is always 123
  • APA: automatic phase align - we do it automatically without any intention of user = output is always 123
2-year warranty

Find out about your product warranty



Report an issue

Your product has a life-time warranty :) 

Please send an email to RMA@srs-group.com and after verification please ship product to us or ask for spare parts.
Your product falls under the 5-year warranty period.

Please send an email to RMA@srs-group.com and after verification please ship product to us or ask for spare parts.
Your product falls under the 2-year warranty period. 

Please send an email to RMA@srs-group.com and after verification please ship product to us or ask for spare parts.
Sorry, your product is no longer valid for a warranty repair. 

Please contact us at RMA@srs-group.com to assist you with the repair.
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Inserted serial number is invalid.
Please contact our technical support at RMA@srs-group.com regarding warranty.